Refund Policy
Last updated: January 1, 2025
Overview
Interview Code Assist offers a straightforward refund policy to ensure customer satisfaction. We want you to be completely happy with your purchase.
Refund Eligibility
24-Hour Refund Window
- Full refund available within 24 hours of purchase
- Video evidence required showing software not functioning properly
- Refunds processed within 5-7 business days
Refund Exclusions
- Issues related to detection by interview platforms
- Slow solution generation times
- Purchases made more than 24 hours ago
- Violations of our Terms of Service
How to Request a Refund
- Contact our support team at assistant@interviewcodeassist.com
- Include your purchase details and video evidence demonstrating the issue
- Our team will review your request and respond promptly
- If approved, refunds are issued to the original payment method within 5-7 business days
Non-Refundable Items
- Free trial periods (as these are provided at no cost)
- Subscriptions cancelled due to violations of our Terms of Service
- Partial months where significant usage has occurred
Automatic Cancellation
When you request a refund, your subscription will be automatically cancelled to prevent future charges. You will retain access to the service until the end of your current billing period.
Contact Information
For questions about refunds or to request a refund, please contact us:
Note: This refund policy is in addition to any rights you may have under applicable consumer protection laws in your jurisdiction.